Emergency
24/7 emergency roofing services
Active leak, storm damage or a roof opened up by wind. The phone is answered twenty four hours a day, seven days a week, and it is answered by us.
Chapter 01
Call now rather than in the morning
Roofs do not fail at a convenient hour. They fail during the storm, at night, on a weekend, which is exactly when most roofing companies are closed until Monday.
Ours is not. Google lists us as open twenty four hours, all seven days, and that is not a formality on a listing. If water is actively coming into your house, calling at two in the morning is the correct thing to do and we would rather you did.
Daniel has gone out on an emergency call for what a family believed was a roof leak, inspected it thoroughly, found the actual source, sent them photographs and answered their questions. That is the normal shape of one of these calls.
Golden hour aerial of a San Antonio Hill Country home with a completed shingle roof and the crew ladder still leaning against the eave
What to do in the twenty minutes before we arrive
Move what you can out from under it and put something down to catch the water. If the ceiling is bulging with trapped water, that is worth knowing about when you call.
Do not go up on the roof. A wet roof in the dark, in weather, is genuinely dangerous, and there is nothing you can do up there that is worth it. Photographs from the ground and from inside are useful and safe.
If you can find your insurance policy number before we get there, it saves time later. Storm damage claims move faster when the documentation starts on day one.
Chapter 03
Making it safe, then making it right
An emergency call has two separate jobs, and confusing them is how people end up paying twice. The first is stopping the water tonight. The second is the permanent repair, which usually needs daylight, dry material and sometimes an insurer's agreement.
So the first visit is about getting the building closed and dry, and documenting what happened while the evidence is still fresh. The permanent fix is scoped properly afterwards.
That documentation matters more than people expect. Hail and wind damage is easy to miss later and claims have time limits, so photographs taken the same night are worth having.
Sometimes it is not the roof
This is worth saying, because it happens often enough that we plan for it.
One customer called us out convinced they had a roof leak. The roof was sound. The water was getting in through caulking that had perished between the brick and the wood trim, nothing to do with the roof at all. We recaulked it, tested it for water sealing, confirmed it was dry, and did not charge for the repair.
You are not wasting our time by calling. Finding out the roof is fine is a real outcome.
Open 24 hours, seven days a week. If water is coming in now, call rather than book.